business process automation (BPA)

From resolving customer queries to contacting clients, sending welcome emails to new clients or guiding employees on internal processes, invoicing to sending notifications, we help you automate your customer relations while improving efficiency and reducing costs. We help you build a personalized virtual assistant that assists customers directly on the front-end and provides employees and agents with information and resources they need on the back-end without repetitive manual efforts.

Human Resources department has a lot of predefined processes that can be automated through customized workflows whether it is to track an employee on-boarding, or to track timesheets or leaves; we can help you reinvent your HR workflows. We also facilitate automation of dynamic processes like performance management and talent acquisition through the re-engineering of existing processes and designing more intuitive systems of engagement. Our BPA services will surely help you in streamlining your HR function and improving efficiency at all levels of your organization.

Process Automation in procurement can help you in several ways like streamlining sourcing, managing supplier relationships, and controlling spends. Our BPA experts counsel you on building a futuristic plan for your procurement needs by sharing information based perspectives for optimum procurement, and assisting you in handling third-party threats using best practices for Vendor Relationship Management. This helps in more informed decision-making, optimizing preferred vendors and exploring new sources for procurement with an aim to maximize ROI. Through our process automation solutions, we also help you to simplify and automate your supply chains, maintain better relations with your B2B networks, and ensure consistent & reliable supply chain transactions every time.

From smart Chatbots enhancing customer engagement to streamlining marketing operations, our experts offer progressive BPA solutions that can help you automate both strategic as well as routine marketing operations like auto-allocation of leads to relevant sales personnel, classifying customers’ incoming mails, faster handling of claims & grievances, direct reporting & notifications, Sales forecasting and placement of Google ads etc.

EPAD offers a suite of BPA services to help you manage end-to-end transactions of your predefined Finance and Administration processes. From routine finance operations like journal entries, accounts reconciliation, and preparing periodic statements to automate approval & audit processes etc., we help you to identify areas within your financial workflows that which require least human intervention and accordingly recommend customized process automation solutions.

Our highly experienced team with vast technological expertise is fully equipped to deliver perfect solutions for all your requirements.

Our dedicated and professionally skilled team works relentlessly to ensure error-free and timely delivery of solutions to our clients.

With the best talent on-board and following best practices, we are fully committed to provide technically superior and the most efficient solutions to our clients.

We keep our engagement clear and transparent; our teams work hand-in-hand with clients ensuring exceptional servicing & long-term relationships.

With the Client-First approach; all our efforts are aimed towards creating winning solutions for our clients, even if that calls for going the extra mile.

For us Client satisfaction is supreme; we take full ownership and responsibility to offer you more value for your money and keep you ahead of your competition.